Our Support Services Are More
Than Turn-Key
Tel-IS support services for our solutions are
considered among the most comprehensive in the industry.
Implemented in a "turn-key" fashion, Tel-IS includes
ongoing system management of each solution as an added
service. This means that as the technology gains
acceptance by employees and callers to our client
company, it is managed and maintained at the highest
optimum level-by Tel-IS Technical Support Staff Members.
Application fine-tuning and development of new
applications frequently occur during the first year of
operation of a technological enhancement. Tel-IS is
dedicated to serve its clientele through this transition
phase working closely with our customer's internal
Information Services staff for optimal solution
execution. Client companies often find this an ideal
alternative to over-burdening their already busy
Information Services department employees with yet
another solution to maintain.
Continuing Outsourced
Support
Many of our clients opt for continuation
of this high level of support from Tel-IS beyond the
initial implementation phase. These client companies
enjoy the expert, responsive management of their
solutions, and the recommended new applications that our
specialists suggest that can best support their business
needs.
Multi-Site
Networking
Because many of our solutions are
implemented at multiple sites, networking support
services provided by our Technical Support Staff assure
reliable intra-communication between locations. Smooth
service delivery is paramount and our Technical Support
Staff are responsive to your business communications
needs.
A Variety of Support
Programs
Post warranty of our implemented
solutions, a variety of support programs designed to
match a client company's unique needs brings affordable,
effective service delivered by Tel-IS Technical Support
Staff around the clock, regularly scheduled, or on an
as-needed basis. |