Modular Messaging is all about giving
you the choice to select the best messaging productivity
tools to improve customer satisfaction, lower costs and
With Modular Messaging, customers can
add new IP-based messaging capabilities while preserving
current messaging infrastructure and capital
investments. It combines the power of Avaya messaging
systems into a single, highly scalable platform that
seamlessly integrates with existing Avaya Octel®
250/350, Octel® 200/300 and Intuity AUDIX® systems
without any changes to current voice and data
Capacities range from four to 144 ports
and up to 20,000 mailboxes and 15,000 hours of storage
with the Avaya Message Storage Server, and four to 690
ports for Microsoft Exchange or IBM Lotus Domino message
- Modular Messaging enables quick and
effective collaboration across the enterprise,
enhancing the productivity of mobile and remote
associates through anytime, anywhere access to voice
and fax messages.
- Protects investments in current
messaging systems by integrating into existing
- Lowers total cost of ownership
through IP integration to Avaya Communication Manager
Voice and Fax
Combined voice and fax messaging
capabilities across the enterprise.
enterprise associates to effectively and efficiently
communicate through messaging. Allows office, remote and
mobile workers to stay connected to important customers,
associates and information, enhancing productivity and
lowering costs throughout the enterprise.
IP Integration with Avaya
Messaging to the Avaya Communication Manager switch
using the H.323 IP-based protocol.
hardware costs when implementing Modular Messaging with
Unified Messaging with Microsoft
Exchange or IBM Lotus Domino
and fax messages to be stored in the platform of choice
– either Microsoft Exchange or IBM Lotus Domino. (Note:
available with Modular Messaging R1.1
Improves employee productivity by
providing a single interface for accessing all messages;
helps reduce administration costs through the single
message storage (reduces the number of servers to
Unified Access to Messages in
Provides PC desktop access
to messages (voice, fax and email) through the Microsoft
Outlook client interface.
of associates by providing a single interface for
accessing all messages.
Modular Messaging supports
single-digit menus in the form of caller applications.
These are separate applications, such as complex auto
attendants, listen-only mailboxes, and bulletin boards
that can be designed using a Microsoft Windows graphical
user interface-based editor tool and deployed across
voice mail domains.
Helps improve customer
service and eases administrative tasks.
The Find Me/Follow Me feature allows
users to control where the Modular Messaging directs
calls when away from the desk. Modular Messaging
supports real-time Find Me capability, instant
telephone, pager and other advanced device outcall
Keeping associates in touch can
result in improved responsiveness that drives increased
customer satisfaction and revenue generation.
Offline Access to
Allows users to gain access to new
call answering messages even when Microsoft Exchange,
IBM Lotus Domino or the Avaya Message Storage server are
unavailable on the network. (Note: Modular Messaging
with the Exchange or Domino message stores is available
only in Modular Messaging R1.1 at this
Helps improve responsiveness to customers
and other associates, resulting in greater customer
satisfaction and increased revenue generation.
Octel® Aria® Mailbox
Modular Messaging supports
Octel® Aria® mailbox types through attributes customers
can assign to the mailboxes rather than as separate
mailbox "types". A basic personal mailbox includes
support for multimedia messages, text to speech for
headers and text messages, and Internet messaging. The
call answer mailbox is similar to a personal mailbox,
although subscribers are restricted from sending
messages. It supports voice and fax capabilities,
including personal greetings based on internal/external
calls or busy/no answer calls.
Helps to enable
more complete communications and improves customer
responsiveness and access.
Modular Messaging includes the
popular Avaya IntuityTM AUDIX® and Avaya Octel® Aria®
Telephone User Interfaces (TUIs) for Modular Messaging.
Users will be able to select the TUI on a per-mailbox
Reduces the amount of training required
when rolling out a new messaging system, as well as the
frustration that can come from users having to learn a
new telephone user interface. This is also especially
useful for enterprises that have gone through a merger
or acquisition and are bringing together users with
different TUI experiences.