UCC customers can use any telephone and
via speech commands gain access to calling and
conferencing capabilities; voice, fax and email
messages; enterprise directories and databases for
contacts; and productivity tools such as calendars,
contacts and tasks lists*.
They can set personal contact rules to
make more efficient use of their time - all via speech
commands from any telephone.
UCC helps users respond to
customers faster and with higher quality, stay connected
to enterprise associates, make better, faster decisions,
and build a competitive advantage through superior
customer service and increased productivity. Avaya
Unified Communication Center (UCC) provides mobile,
collaborative and management associates with a unified
interface to their most important information and
communications tools and enables them to turn downtime
into productive time.
*Microsoft Exchange only
- Helps to enhance revenue generation
activities, improve customer service, and enable
enterprise associates to be more productive.
- Provides easy access to important
information and communications tools.
- Facilitates better, faster, informed
Personal Efficiency Management
Management of personal contacts, calendar and tasks
including Reach Me capabilities with ability to screen
incoming calls, and set reminders while mobile. Speech
Access Boosts Mobile Worker Productivity.
Calling and Conference Management
Facilitates placing voice calls from any phone (via the
corporate voice network) by speaking digits, using
contacts from Exchange, from the UCC web contacts (Lotus
Notes or Exchange), or corporate LDAP directory.
Returning calls is easy with the ability toCall the
Sender of a call answer voice mail if the ANI is
supplied or if they are part of corporate LDAP directory
or personal contacts. It can even Call the Sender of an
email if they are part of the corporate LDAP directory
or personal contacts. It can even enable the creation of
ad hoc conference calls while maintaining access to
voice mail, email, calendar and tasks. Speech interface
allows users to manage calls and create conferences for
fast and hands-free dialing and addressing.
- Speech access to voice messages from
Avaya Messaging systems, and email messages from
Microsoft Exchange and IBM Lotus Domino
- Ability to address messages using the
voice mail directory, Microsoft Exchange contacts,
contacts stored within the UCC Speech Access web
application, or your corporate LDAP directory
- Play voice mails, send, forward,
reply, and delete messages
- Read emails (via text to speech),
reply, reply all, send, forward, delete, and save to a
- Message navigation by message status
(urgent, unread, read), media, and sender
- Convenient anywhere anytime access to
voice and email messages improves responsiveness to
customers and colleagues.