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Modular Messaging

Modular Messaging is all about giving you the choice to select the best messaging productivity tools to improve customer satisfaction, lower costs and drive revenue.Modular Messaging 3400

With Modular Messaging, customers can add new IP-based messaging capabilities while preserving current messaging infrastructure and capital investments. It combines the power of Avaya messaging systems into a single, highly scalable platform that seamlessly integrates with existing Avaya Octel® 250/350, Octel® 200/300 and Intuity AUDIX® systems without any changes to current voice and data infrastructures.

Capacities range from four to 144 ports and up to 20,000 mailboxes and 15,000 hours of storage with the Avaya Message Storage Server, and four to 690 ports for Microsoft Exchange or IBM Lotus Domino message storage servers.


  • Modular Messaging enables quick and effective collaboration across the enterprise, enhancing the productivity of mobile and remote associates through anytime, anywhere access to voice and fax messages.
  • Protects investments in current messaging systems by integrating into existing messaging networks.
  • Lowers total cost of ownership through IP integration to Avaya Communication Manager switch.


Voice and Fax Messaging
Combined voice and fax messaging capabilities across the enterprise.

Enables enterprise associates to effectively and efficiently communicate through messaging. Allows office, remote and mobile workers to stay connected to important customers, associates and information, enhancing productivity and lowering costs throughout the enterprise.

IP Integration with Avaya Communication Manager
Connects Modular Messaging to the Avaya Communication Manager switch using the H.323 IP-based protocol.

Helps reduce hardware costs when implementing Modular Messaging with Communication Manager.

Unified Messaging with Microsoft Exchange or IBM Lotus Domino
Allows voice and fax messages to be stored in the platform of choice – either Microsoft Exchange or IBM Lotus Domino. (Note: available with Modular Messaging R1.1 only.)

Improves employee productivity by providing a single interface for accessing all messages; helps reduce administration costs through the single message storage (reduces the number of servers to manage).

Unified Access to Messages in Microsoft Outlook
Provides PC desktop access to messages (voice, fax and email) through the Microsoft Outlook client interface.

Enhances productivity of associates by providing a single interface for accessing all messages.

Caller Applications
Modular Messaging supports single-digit menus in the form of caller applications. These are separate applications, such as complex auto attendants, listen-only mailboxes, and bulletin boards that can be designed using a Microsoft Windows graphical user interface-based editor tool and deployed across voice mail domains.

Helps improve customer service and eases administrative tasks.

Find Me/Follow Me
The Find Me/Follow Me feature allows users to control where the Modular Messaging directs calls when away from the desk. Modular Messaging supports real-time Find Me capability, instant telephone, pager and other advanced device outcall notification.

Keeping associates in touch can result in improved responsiveness that drives increased customer satisfaction and revenue generation.

Offline Access to Messages
Allows users to gain access to new call answering messages even when Microsoft Exchange, IBM Lotus Domino or the Avaya Message Storage server are unavailable on the network. (Note: Modular Messaging with the Exchange or Domino message stores is available only in Modular Messaging R1.1 at this time.)

Helps improve responsiveness to customers and other associates, resulting in greater customer satisfaction and increased revenue generation.

Octel® Aria® Mailbox Applications
Modular Messaging supports Octel® Aria® mailbox types through attributes customers can assign to the mailboxes rather than as separate mailbox "types". A basic personal mailbox includes support for multimedia messages, text to speech for headers and text messages, and Internet messaging. The call answer mailbox is similar to a personal mailbox, although subscribers are restricted from sending messages. It supports voice and fax capabilities, including personal greetings based on internal/external calls or busy/no answer calls.

Helps to enable more complete communications and improves customer responsiveness and access.

Telephone User Interfaces
Modular Messaging includes the popular Avaya IntuityTM AUDIX® and Avaya Octel® Aria® Telephone User Interfaces (TUIs) for Modular Messaging. Users will be able to select the TUI on a per-mailbox basis.

Reduces the amount of training required when rolling out a new messaging system, as well as the frustration that can come from users having to learn a new telephone user interface. This is also especially useful for enterprises that have gone through a merger or acquisition and are bringing together users with different TUI experiences.

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