What were you doing on the Fourth of July 2004? Loading up the boat for an outing with the family, playing a leisurely round of golf, or just sitting at home resting from a hard week of work? Not Tel-IS! Our philosophy of “customers for life” was never more apparent than it was on July 3, 2004.

A call came in from Roosevelt Hospital in upper Manhattan, New York and they were down. Ken Means, our Director of Field Engineering at Tel-IS, began to remotely diagnose the inherent problems with the system and concluded a power supply part was at fault. However, the part is not one which may be picked up “down the street”! Tel-IS had plenty in stock but moving it from our warehouse in Irving, Texas became the issue.

Thanks to September 11, sending parts from one location to another via the traditional counter to counter method was not an option. Further, with Monday being a holiday (July 4th. Celebration), it would be Wednesday or Thursday before Roosevelt Hospital could be back fully operational. This was just not an option for Tel-IS!

Mr. Means, unselfishly grabbed his overnight necessities & Roosevelt’s needed parts, and boarded a plane to New York City. Never once did the thought of putting it off till next week enter his mind. He hand carried the parts to the hospital that same day and after having been escorted to the job site, initiated a complete resolve in a matter of minutes. Fifteen to be exact!

It is this type of dedication to problem solving, first class service, and expeditious attention to detail which permeates throughout the Tel-IS organization. Thank you, Ken Means, for performing above the typical call of duty and for not having one thought of “putting it off” because you could.